Electric providers in Texas are regulated by the Public Utility Commission of Texas (or PUCT). The Public Utilities Commission which regulates privately-owned utilities in the state of Texas. They create the rules that govern the players in the Utilitiy industry including Retail Electric Providers. They issue licenses to these organizations and have the legal ability to fine them for illegal business practices. The PUCT It is headquartered in the William B. Travis State Office Building at 1701 North Congress in Austin, Texas. They can be reached at 1-888-782-8477. Their website address is http://www.puc.texas.gov/
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